Shipping & Returns
How orders ship, how rates are calculated, and how returns are handled.
Shipping Rates
Shipping rates are calculated at checkout based on your destination and the size and weight of your order, so pricing stays transparent before you purchase. Orders of $200 or more (after any discounts) qualify for free standard shipping.
Order Processing & Delivery
Shipping timelines depend on order processing, carrier service, destination, weather, and other carrier-related factors. Tracking information will be provided when your order ships.
Shipping methods may vary by product, season, and destination. If a product requires a specific shipping condition, that information should be stated on the product page, label, or product documentation.
Special Orders
For special orders or shipping questions before you buy, contact support@vitacoreclub.com and our team will help before you place your order.
When Your Order Arrives
Inspect the package, confirm the product name and lot number, and review the product documentation. If anything appears incorrect, damaged, missing, or inconsistent, contact support before opening or using the product for research.
Damaged Shipments
Contact support within 48 hours of delivery with your order number, photos of the packaging, photos of the product, and the lot number. Do not discard the product or packaging until support has completed the review.
Returns
Return eligibility depends on the product condition, order status, and company policy. Due to the nature of research materials, opened products, altered products, and products outside eligible return conditions may not be accepted.
Order Changes & Cancellations
Order changes and cancellations may be limited once an order enters processing or fulfillment. Contact support as soon as possible with your order number.