Customer Frequently Asked Questions
Last Updated: July 2026
Important Research Use Only Notice — Please Read Before Ordering. VitaCore Biotech products are sold for lawful research purposes only. Products are not intended for human or animal consumption, diagnostic use, therapeutic use, compounding, injection, ingestion, cosmetic use, or personal use. VitaCore Biotech does not provide medical advice, dosage guidance, treatment recommendations, or instructions for human or animal administration. Customers are responsible for reviewing product labels, lot numbers, available documentation, and all applicable requirements before purchasing or using any product for research purposes.
Company & Product Use
What is VitaCore Biotech?
VitaCore Biotech provides research-use-only materials and related product documentation for lawful laboratory and research purposes. Our focus is quality documentation, batch traceability, and clear research-use-only labeling.
Are VitaCore Biotech products intended for human or animal use?
No. VitaCore Biotech products are sold for research use only. They are not for human or animal consumption, not for diagnostic use, and not for therapeutic use.
Are your products drugs, dietary supplements, cosmetics, or medical treatments?
No. VitaCore Biotech products are not marketed as drugs, dietary supplements, cosmetics, medical treatments, or products for personal use. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease.
Can VitaCore Biotech products be injected, ingested, compounded, or used on people?
No. VitaCore Biotech does not sell products for injection, ingestion, compounding, human administration, animal administration, cosmetic use, or personal use. We do not provide instructions for any human or animal use.
Who can purchase from VitaCore Biotech?
Customers must purchase only for lawful research purposes. VitaCore Biotech may refuse or cancel orders that appear inconsistent with research-use-only restrictions, applicable law, company policy, payment requirements, or shipping limitations.
Do you provide medical advice or dosing instructions?
No. VitaCore Biotech does not provide medical advice, dosage guidance, injection instructions, reconstitution instructions for personal use, treatment recommendations, or personal-use protocols.
Quality & Documentation
What is a COA?
A Certificate of Analysis, or COA, is a batch-specific quality document that may include testing information such as identity, purity, appearance, or other applicable specifications. Customers should review the COA and product documentation before research use.
Does every product have a lot or batch number?
The lot or batch number helps connect the product to its quality documentation and product records.
How do I verify a lot number or COA?
Use the COA or batch documentation available through VitaCore Biotech. If documentation is not visible or if you need help, contact support with your order number and lot number.
What does third-party testing mean?
Third-party testing means that a qualified independent laboratory or testing provider has evaluated the applicable batch or material for listed specifications. Testing details may vary by product and should be reviewed on the applicable COA.
Do you guarantee research results?
No. VitaCore Biotech does not guarantee research outcomes, experimental results, performance, suitability, or fitness for a specific research project. Customers are responsible for determining whether a material is appropriate for their lawful research needs.
Are products sterile?
Unless a product label or COA specifically states otherwise, VitaCore Biotech products should not be assumed to be sterile. Customers are responsible for reviewing the applicable documentation and handling products according to appropriate laboratory procedures.
Storage, Handling & Shipping
How should products be stored?
Storage requirements may vary by product and batch. Always refer to the product label, product page, and COA or batch documentation for storage guidance. VitaCore Biotech does not provide storage instructions for personal or human-use purposes.
What should I do when my order arrives?
Inspect the package, confirm the product name and lot number, and review the product documentation. If anything appears incorrect, damaged, missing, or inconsistent, contact support before opening or using the product for research.
Do you ship with temperature control?
Shipping methods may vary by product, season, and destination. If a product requires a specific shipping condition, that information should be stated on the product page, label, or product documentation.
What if my package is delayed?
If a package is delayed, review the tracking details and contact support with your order number. VitaCore Biotech will review the shipment status and provide next steps based on the applicable shipping and product policy.
What if my product arrives damaged?
Contact support within 48 hours of delivery with your order number, photos of the packaging, photos of the product, and the lot number. Do not discard the product or packaging until support has completed the review.
Can I return research materials?
Return eligibility depends on the product condition, order status, and company policy. Due to the nature of research materials, opened products, altered products, and products outside eligible return conditions may not be accepted.
Orders, Support & Compliance
How long does shipping take?
Shipping timelines depend on order processing, carrier service, destination, weather, and other carrier-related factors. Tracking information will be provided when available.
Can I change or cancel my order after placing it?
Order changes and cancellations may be limited once an order enters processing or fulfillment. Contact support as soon as possible with your order number.
Can VitaCore Biotech answer questions about product effects or benefits?
No. VitaCore Biotech does not answer questions about human effects, benefits, side effects, dosing, protocols, or personal outcomes. Products are for research use only and are not intended for human or animal use.
Can I resell VitaCore Biotech products?
No customer may not resell, relabel, redistribute, or repackage VitaCore Biotech products without prior written authorization from VitaCore Biotech.
Why was my order cancelled?
VitaCore Biotech may cancel an order if it appears inconsistent with research-use-only requirements, company policy, payment requirements, shipping limitations, product availability, or applicable law.
How do I contact support?
For support, include your full name, order number, product name, lot number, photos if applicable, and a clear description of the issue. Support email: support@vitacoreclub.com.
Need help? For order, shipping, product documentation, or lot number questions, contact support@vitacoreclub.com. Please include your order number, product name, lot number, and photos if applicable so the support team can assist efficiently.
Not for Human or Animal Consumption